How to Buy
Shopping with us is super easy - just follow these steps:
Select a Product
Add to Cart
Proceed to Checkout
Add Customer Information
Either Continue to Shipping Method or Return to shop if you would like to add more items.
Confirm your order by tapping the Continue button.
Agree to Terms and Conditions
Proceed to Payment
Add Credit Card Details and Submit
Your order will be received by us and we organise delivery for next day collection.
All Orders are shipped Free of Charge in Australia
Sorry! We currently only ship products online into Australia.
Deliveries are made by our courier Monday through Friday only.
We can send your items to any physical address within Australia. We use a signature required courier service, so wherever possible, we recommend you use a business address if you are unlikely to be home during working hours.
If you wish to receive your items at an address where you are unlikely to be at the time of delivery (i.e. your home address if you work during the day), please make a note in the comments section of your order, to confirm that our courier is authorised to leave your items without a signature. In these circumstances, we cannot be responsible for loss or theft of the items once delivered. Please note we are unable to deliver to a Post Office Box or Private Bag.
We guarantee deliver in 2-4 working days from date of purchase. if your delivery is not received in this time please contact us at email@example.com
Returns and Exchanges
We want you to be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund or to exchange it for another product. The only conditions applying to returns are as follows:
- All returns must be unused and in their original condition (including all original protective packaging).
- You must complete your return within 30 days of the date of your order.
- You are responsible for arranging the return and all related costs.
How to Return your purchase
Send all items being returned to the delivery address stated on the Returns Form. Keep a record of your return shipment until you have received your credit, refund or exchange. We suggest that you return your item(s) using a tracked service.
Our return address is
19 Adensfield Court
P 07 30367272
Refunding Your Payment
We will endeavour to process your returned product as soon as we can, once it is received at our warehouse. Once the return has been approved (the items must be in perfect condition and in their original packaging) you will receive an email or phone call to organise payment directly to your credit card or bank account.
We accept payment by Credit Card (Visa/Mastercard). We offer a 30 day money back guarantee, so that in the unlikely event that the product you order is not what you want, you are welcome to return it, no questions asked.
When your order is dispatched you will receive an email from us confirming this and advising you of your tracking number which will link to our courier’s web page so that you can keep an eye on progress.
Asia Pacific Brands Australia Ltd offers a 365 day warranty on all of our products. This warranty covers all manufacturing faults or defects. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions. The warranty is valid for 365 days from the date of the order and is available to the original purchaser of the product only.
To make a claim on a product within the warranty time please email us at firstname.lastname@example.org Please include the product name and code, the order number and the product fault (with pictures if this helps to explain)
Privacy and Security
What We Collect
We may collect the following information:
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers
What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find
interesting using the email address which you have provided.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by
writing to or emailing us at email@example.com
Controlling Your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Credit Card Security
We accept Visa and Mastercard payments through our website. All payments via our website are processed through a secure payment service provider Direct Payment Solutions (DPS). DPS hosts and manages the payment page. Your credit card details are not held by Asia Pacific Brands Australia Ltd and cannot be accessed by Asia Pacific Brands Australia Ltd. DPS uses Secure Socket Layer (SSL) protocol, which means all sensitive information is encrypted to protect your privacy.
VIDAWELL is distributed by
Asia Pacific Brands Australia Limited
Asia Pacific Brands Australia Limited
ASIA PACIFIC BRANDS LIMITED is a fully New Zealand owned and operated registered company.